How to Choose the Right Web Design Agency (7 Questions to Ask)

Your website is a major investment. Choosing the right web design partner can mean the difference between a site that drives growth and one that wastes money. Here are 7 questions to ask before hiring any agency.

1. How Long Have You Been in Business?

Experience matters in web design. Ask how long they have been operating and how many websites they have built. Longevity indicates stability and proven results.

Why it matters: An agency that has survived decades (like AppWT since 1997) has proven they deliver results.

2. Can You Show Relevant Portfolio Examples?

Ask to see websites they have built for businesses similar to yours. Look at the design quality, functionality, and whether those sites appear to be successful.

Why it matters: Past work predicts future results.

3. What is Your Process?

Understanding their process helps set expectations. Ask about timelines, communication methods, revision rounds, and project management approach.

Why it matters: A clear process leads to smoother projects.

4. Is Pricing Transparent?

Get detailed pricing upfront. Ask what is included, what costs extra, and how they handle scope changes. Avoid agencies with vague or hidden pricing.

Why it matters: Transparent pricing builds trust and prevents surprises.

5. Who Will Actually Work on My Project?

Find out who will handle your project. Will it be experienced in-house staff or outsourced contractors? Who is your main point of contact?

Why it matters: You want experienced professionals handling your investment.

6. What Happens After Launch?

A website needs ongoing maintenance. Ask about support, hosting, updates, and what happens if something breaks. Understand the long-term relationship.

Why it matters: Your website is not a one-time project but an ongoing asset.

7. Can You Provide References?

Ask to speak with current clients. A reputable agency will gladly provide references from satisfied customers.

Why it matters: Real client feedback reveals the true experience.

Choose Wisely

At AppWT, we welcome these questions. With 29 years in business and transparent pricing, we are confident in our answers. Contact us to discuss your project.

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Learn more about our approach at AppWT.